ProxyLLM Published in ECML PKDD 2025 Demo Track

PublicationLLMECML PKDD

ProxyLLM Published in ECML PKDD 2025 Demo Track

Our paper was accepted and published in the ECML PKDD 2025 Demo Track. Published online: October 2, 2025.

ProxyLLM: LLM-Driven Framework for Customer Support Through Text-Style Transfer

Authors: Sehyeong Jo, Jungwon Seo

I participated as the corresponding author in this collaboration.

ProxyLLM architecture

Brief Summary

The work proposes an LLM-driven framework that transfers customer message style to reduce emotional burden on support agents while preserving actionable content.